Vilakone Oy - quality policy
Established in 1968, Vilakone Oy has about 120 employees who are responsible for the product development and manufacturing of the Wille Environmental Service Machines, their work attachments and optional equipment.
The Wille Environmental Service Machines, available in different sizes with a comprehensive range of work attachments and optional equipment meet the requirements of rural and urban municipalities, religious congregations and real estate service companies when it comes to tasks in the environmental management and real estate sectors.
50% of these machines and attachments designed for year-round use under severe Nordic conditions are delivered to Finland while the remaining 50% are delivered to the other Nordic countries.
Our aim is to be the most valued partner in the field for our customers and associates – the partner who provides them with the most added value.
We keep our customers and associates satisfied with our products and customer care services by striving to exceed their expectations in all respects of our activities. We systematically collect feedback to ensure our services are continually improving. We constantly monitor any changes in the operational environment of our customers and associates, so we can take into account how these changes affect their requirements.
The high-quality of our products and operational processes, together with a swift and error-free service, are the cornerstones of our business and we also demand the same from our associates.
Efficiency and cost-consciousness are factors that create a firm basis for our business activities and improve the profitability.
Our personnel participate in the development by continually rendering feedback about the development needs, any deficiencies and the customers' requests.
Our management is committed to the quality targets and makes the quality assurance processes possible by acquiring the necessary resources, and maintaining and improving the professional skills throughout the organisation.